This Privacy Policy describes how Cloud Response collects, uses, and protects your personal data when you use our website and associated services.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you contact us via forms or messaging platforms, we may collect your name, email address, phone number, or any other information you provide.
Usage Data: We may collect anonymised data about your interaction with the site (e.g. pages visited, time spent, browser type) to improve our services.
Cookies: We may use cookies or similar technologies to enhance your browsing experience. You can disable cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for purposes such as:
Responding to inquiries or customer support requests
Improving and optimising the functionality of our website
Sending relevant updates (only if you opt in)
Complying with legal obligations
3. WhatsApp Communications
If you choose to contact us via WhatsApp:
Data Shared: We will receive your phone number and any message content you send.
Use of Data: This information is used solely for customer support or service-related communication.
Storage: We do not store WhatsApp messages on our servers unless explicitly required for service delivery or follow-up.
Third-Party Processing: WhatsApp is a third-party messaging platform owned by Meta. By using this feature, you are also subject to WhatsApp’s Privacy Policy.
Security: All WhatsApp messages are encrypted end-to-end by WhatsApp, but we advise against sharing sensitive or confidential information via chat.
4. Sharing of Information
We do not sell or rent your personal data. We may share your data only in the following cases:
With service providers who help operate the website (e.g. hosting, analytics)
To comply with a legal obligation or protect our legal rights
5. Data Security
We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information
Withdraw your consent for communication at any time
Contact us regarding any concerns about your data
To exercise these rights, please contact us at: info@cloudresponse.co.uk.
7. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated effective date.
9. Contact
For questions or concerns about this Privacy Policy, please contact us at:
Email: info@cloudresponse.co.uk